“AT & T Troubles” |
| Posted: 12 Aug 2010 02:07 PM PDT  Beginning around 10 a.m. in Lexington and some surrounding areas, the "t's" in AT&T stood for trouble. Customers trying to call got this message: "Emergency calls only."
Brooke Martin was already dealing with a near-emergency: "I was talking to my mom two-and-a-half hours away in Pikeville. My sister's actually in labor at the hospital there and she was telling me about the progress of the labor and such and it just cut us off," she said. The Georgetown couple felt helpless. "Is she ok? Is the baby ok? What's going on at home? Do we need to leave now, can we wait until later?" were the thoughts going through the mind of husband Anthony Martin. Inside AT&T stores, employees might have wished they'd called in sick -- assuming they had another cell provider, of course. "It's ugly," said Brooke Martin of the atmosphere inside the store she and her husband had just left. "Don't go in if you don't have to." ABC 36 did go in the Hamburg store, though our camera wasn't permitted. A dozen or so customers got numbers and waited for help. Most were there because their phones weren't working. They were told, "We don't know when your phone will work again." Outside, Brooke Martin fretted. "Hopefully by the time we get home she hasn't delivered and i haven't missed it," she said. Unlike many folks nowadays, the Martins still have a land line, but they also had a dilemma: Whether to drive back to Georgetown and call from home, or find someone with a phone and ask to borrow it. About 2:40 p.m., service returned for at least some AT&T customers -- but perhaps not soon enough for an aunt and uncle-to-be: "We'll probably look at Sprint, i think, definitely," said Anthony Martin. "The cell phone's purpose, I think, is to have something when you're in a crunch, and today we're definitely in a crunch." But at least they weren't in labor, too.
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