“Strongsville residents face cell issues” |
| Strongsville residents face cell issues Posted: 17 Dec 2010 04:18 PM PST STRONGSVILLE, Ohio - Chris Viscome, of Strongsville, is a loyal Sprint cell phone customer, his family has a total of six phones, and his monthly bill is well over $250 a month. But earlier this year, the Viscome family started having problems with a growing number of dropped calls while in their home. "Calls simply started rolling-over to voicemail," Viscome said. "I was consistently missing important phone calls, at times, I would have to go outside just to make a call." Viscome reported the problems to Sprint customer service and the company responded by installing new software on the families phones. Sprint also installed a signal boosting antenna inside their home, but Viscome reported nothing changed. 5 On Your Side took a trip to Strongsville City hall in the search for answers to the Viscome's cell phone signal issues. Strongsville Mayor Thomas Perciak admitted there have been more residential cell phone signal complaints since the completion of the police station renovation earlier this year. "Cell phone companies were warned back in August of 2007 that they would lose their position on our police tower because of the police station renovation," Perciak said. "Sprint is now has to use shorter portable cell towers near the police station." But Perciak said it's a situation that will soon be improving, the Strongsville planning commission gave approval to a plan allowing the installation of new cell signal equipment on top of the Strongsville water tank. "The new equipment should be on top of the water tank in less than a year," Mayor Perciak. "The additional cell receiving and transmitting equipment will be located at higher elevation, and should improve cell phone signal strength. Sprint responded to NewsChannel5's story. The company agreed to improve the signal boosting equipment at the Viscome home, and is now trying to determine if newer phones will give the family more reliable cell phone service. If you're dealing with cell phone service issues, contacting a customer service supervisor is an obvious first step. Consumers can also visit a cell companies local store or outlet in-person in an effort to find a solution. Collecting information about a cell companies coverage area, or potential "dead zones" before you sign a long term contract is a good idea. Logging onto deadzones.com or locating other internet cell carrier coverage maps can give consumers key information in picking the right cell company. Consumer websites like consumerunion.org contain tips on how to file formal complaints against your cell phone company. Copyright 2010 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed. This entry passed through the Full-Text RSS service — if this is your content and you're reading it on someone else's site, please read our FAQ page at fivefilters.org/content-only/faq.php |
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